# Cevro

## Docs

- [Data protection](https://setup.cevro.ai/about/data-retention.md)
- [PII Redaction](https://setup.cevro.ai/about/pii.md)
- [Security & Compliance](https://setup.cevro.ai/about/security-compliance.md)
- [Conversation Logs](https://setup.cevro.ai/analytics/detailed-conversation-logs.md): Review individual conversations and AI behavior in detail
- [Feedback & Ticket Review](https://setup.cevro.ai/analytics/feedback.md): Rate AI responses, leave comments, and help improve your agent — the most important tool for ongoing optimization
- [Measuring Success](https://setup.cevro.ai/analytics/success.md): Track and improve your automation performance with Cevro
- [Topic Monitoring](https://setup.cevro.ai/analytics/topic-monitoring.md): Track emerging player topics and discover automation opportunities
- [Understanding the metrics](https://setup.cevro.ai/analytics/understanding-metrics.md): Analytics insights to help you optimize your player support
- [Views](https://setup.cevro.ai/analytics/views.md): Save filter presets for your conversations and track metrics per view.
- [Authenticate a player and receive a session ID](https://setup.cevro.ai/api-reference/authentication/authenticate-a-player-and-receive-a-session-id.md): Looks up a player by email and creates a session. If no player exists with that email, one is auto-created with sensible defaults — making demos frictionless with any email address.
- [Register a new player](https://setup.cevro.ai/api-reference/authentication/register-a-new-player.md)
- [Get balance change history](https://setup.cevro.ai/api-reference/balances/get-balance-change-history.md): Returns history of all balance changes for the player.
- [Get player balance breakdown](https://setup.cevro.ai/api-reference/balances/get-player-balance-breakdown.md): Returns detailed balance information including cash, bonus, pending, and locked amounts.
- [Make a balance adjustment](https://setup.cevro.ai/api-reference/balances/make-a-balance-adjustment.md): Credit or debit the player's cash or bonus balance. Use for manual corrections, chargebacks, refunds, etc.
- [Get player's betting history](https://setup.cevro.ai/api-reference/bet-history/get-players-betting-history.md)
- [Get total bet count for a player](https://setup.cevro.ai/api-reference/bet-history/get-total-bet-count-for-a-player.md)
- [Create a new bonus type](https://setup.cevro.ai/api-reference/bonus-management/create-a-new-bonus-type.md)
- [Get all active bonus types](https://setup.cevro.ai/api-reference/bonus-management/get-all-active-bonus-types.md)
- [Get player deposit history](https://setup.cevro.ai/api-reference/deposits/get-player-deposit-history.md): Returns deposit transactions with filtering and pagination.
- [Get player deposit summary](https://setup.cevro.ai/api-reference/deposits/get-player-deposit-summary.md): Returns aggregated deposit statistics for the player.
- [Get specific deposit details](https://setup.cevro.ai/api-reference/deposits/get-specific-deposit-details.md): Returns details for a specific deposit transaction.
- [API Playground](https://setup.cevro.ai/api-reference/introduction.md): Explore the back-office API endpoints that power HART integrations
- [Get player KYC documents](https://setup.cevro.ai/api-reference/kyc/get-player-kyc-documents.md): Returns list of all KYC documents for the player.
- [Get player KYC verification status](https://setup.cevro.ai/api-reference/kyc/get-player-kyc-verification-status.md): Returns the player's KYC status, verification level, and document tracking information.
- [Submit a KYC document](https://setup.cevro.ai/api-reference/kyc/submit-a-kyc-document.md): Submit a new KYC document for verification. In production, this would handle file upload.
- [Create a new note for a player](https://setup.cevro.ai/api-reference/player-notes/create-a-new-note-for-a-player.md)
- [Delete a note](https://setup.cevro.ai/api-reference/player-notes/delete-a-note.md)
- [Get all notes for a player](https://setup.cevro.ai/api-reference/player-notes/get-all-notes-for-a-player.md)
- [Toggle pin status of a note](https://setup.cevro.ai/api-reference/player-notes/toggle-pin-status-of-a-note.md)
- [Update an existing note](https://setup.cevro.ai/api-reference/player-notes/update-an-existing-note.md)
- [Add bonus to player account](https://setup.cevro.ai/api-reference/players/add-bonus-to-player-account.md)
- [Cancel active bonuses for a player](https://setup.cevro.ai/api-reference/players/cancel-active-bonuses-for-a-player.md)
- [Deduct cash from player balance](https://setup.cevro.ai/api-reference/players/deduct-cash-from-player-balance.md)
- [Get bonuses the player is eligible for](https://setup.cevro.ai/api-reference/players/get-bonuses-the-player-is-eligible-for.md): Returns a list of bonus types that the player can currently claim based on their status, activity, and eligibility rules.
- [Get complete player profile information](https://setup.cevro.ai/api-reference/players/get-complete-player-profile-information.md)
- [Get player's bonus history](https://setup.cevro.ai/api-reference/players/get-players-bonus-history.md)
- [Update player profile details](https://setup.cevro.ai/api-reference/players/update-player-profile-details.md)
- [Get all active game providers](https://setup.cevro.ai/api-reference/reference-data/get-all-active-game-providers.md)
- [Get games for a specific provider](https://setup.cevro.ai/api-reference/reference-data/get-games-for-a-specific-provider.md)
- [Check if player has RG closure](https://setup.cevro.ai/api-reference/responsible-gaming/check-if-player-has-rg-closure.md): Simple endpoint to check if a player is restricted due to Responsible Gaming policies.
- [Get player responsible gaming status](https://setup.cevro.ai/api-reference/responsible-gaming/get-player-responsible-gaming-status.md): Returns the player's RG status including any active closures, limits, and alerts.
- [Get player RG limits](https://setup.cevro.ai/api-reference/responsible-gaming/get-player-rg-limits.md): Returns all active responsible gaming limits for the player.
- [Set an RG limit for the player](https://setup.cevro.ai/api-reference/responsible-gaming/set-an-rg-limit-for-the-player.md): Set a new responsible gaming limit. Decreases take effect immediately, increases have a cooling-off period.
- [Set self-exclusion for player](https://setup.cevro.ai/api-reference/responsible-gaming/set-self-exclusion-for-player.md): Apply a self-exclusion period to the player's account. This is typically irreversible for the duration.
- [Health check](https://setup.cevro.ai/api-reference/system/health-check.md): Returns API health status and environment information.
- [Readiness check](https://setup.cevro.ai/api-reference/system/readiness-check.md): Returns whether the API is ready to accept requests.
- [Get player's transaction history](https://setup.cevro.ai/api-reference/transactions/get-players-transaction-history.md): Returns all transaction types (deposits, withdrawals, bonuses, bets, adjustments) with filtering.
- [Get player's transaction summary](https://setup.cevro.ai/api-reference/transactions/get-players-transaction-summary.md): Returns aggregated transaction statistics including lifetime deposits, withdrawals, bonuses, and net gaming revenue.
- [Get specific transaction details](https://setup.cevro.ai/api-reference/transactions/get-specific-transaction-details.md): Returns details for a specific transaction.
- [Cancel a pending withdrawal](https://setup.cevro.ai/api-reference/withdrawals/cancel-a-pending-withdrawal.md): Cancels a pending withdrawal request. Only pending withdrawals can be cancelled.
- [Get pending withdrawals](https://setup.cevro.ai/api-reference/withdrawals/get-pending-withdrawals.md): Returns all pending/processing withdrawal requests for the player.
- [Get player withdrawal history](https://setup.cevro.ai/api-reference/withdrawals/get-player-withdrawal-history.md): Returns withdrawal transactions with filtering and pagination.
- [Get player withdrawal summary](https://setup.cevro.ai/api-reference/withdrawals/get-player-withdrawal-summary.md): Returns aggregated withdrawal statistics for the player.
- [Get specific withdrawal details](https://setup.cevro.ai/api-reference/withdrawals/get-specific-withdrawal-details.md): Returns details for a specific withdrawal transaction.
- [CevroScribe](https://setup.cevro.ai/cevroscribe.md): The AI copilot for iGaming support — build, edit, and diagnose your AI Procedures through conversation.
- [Email](https://setup.cevro.ai/channels/email.md): How Cevro handles email conversations, plus using email for HITL escalations and notifications
- [Intercom](https://setup.cevro.ai/channels/intercom.md): Connect Intercom as a primary support channel and HITL escalation target
- [LiveChat](https://setup.cevro.ai/channels/livechat.md): Connect your LiveChat account to Cevro for automated AI support
- [Respond.io](https://setup.cevro.ai/channels/respondio.md): Connect your Respond.io workspace to Cevro for automated AI support across WhatsApp, Telegram, and more
- [Slack](https://setup.cevro.ai/channels/slack.md): Connect Slack for HITL escalations and Send External Message notifications
- [Microsoft Teams](https://setup.cevro.ai/channels/teams.md): Connect Microsoft Teams for HITL escalations and Send External Message notifications
- [Webex](https://setup.cevro.ai/channels/webex.md): Connect Webex for HITL escalations and notifications
- [Zendesk](https://setup.cevro.ai/channels/zendesk.md): How Cevro connects to Zendesk via Sunshine Conversations — setup, triggers, diagnostics, and troubleshooting
- [Zoho SalesIQ](https://setup.cevro.ai/channels/zoho.md): Connect your Zoho SalesIQ account to Cevro for automated AI support
- [Account Management](https://setup.cevro.ai/essentials/account-management.md): Sign in, reset your password, and manage your Cevro account
- [Custom Knowledge Base Connector](https://setup.cevro.ai/integrations/custom-kb-connector.md): Sync articles from your own API endpoint into Cevro
- [Dynamic Values](https://setup.cevro.ai/integrations/dynamic-values.md): Use dynamic values to personalize integration operations with real-time player, ticket, and workspace data
- [SoftSwiss Integration](https://setup.cevro.ai/integrations/softswiss.md): Connect your SoftSwiss-powered casino back-office to Cevro for automated player support.
- [Introduction](https://setup.cevro.ai/introduction.md): Welcome to Cevro, the #1 AI player support for online casinos.
- [Brand Variants](https://setup.cevro.ai/quickstart/brand-rules.md): Customize AI behavior per brand
- [Connect Your Knowledge Base](https://setup.cevro.ai/quickstart/connect-knowledge.md): Give your AI agents the information they need to help players
- [Connect Your Back-Office](https://setup.cevro.ai/quickstart/connect-platform.md): Integrating your casino back-office platform with Cevro's HART AI engine
- [Connect support desk](https://setup.cevro.ai/quickstart/connect-support-desk.md): Integrating Your Helpdesk with Cevro
- [Access your account](https://setup.cevro.ai/quickstart/create-account.md)
- [Going Live](https://setup.cevro.ai/quickstart/deploy.md): Going live with Cevro
- [Hire agents with personality](https://setup.cevro.ai/quickstart/hire-agents.md): Infuse your brands style with persona driven agents
- [Knowledge Base vs AI Procedures](https://setup.cevro.ai/quickstart/kb-vs-instructions.md): Understanding the difference between KB articles and AI Procedure (AIP) instructions
- [Review with CSM](https://setup.cevro.ai/quickstart/review.md): Get to know your Customer Success Manager
- [Setup ticket handling](https://setup.cevro.ai/quickstart/setup-ticket-handling.md): Automated Ticket Handling Basics
- [Test Your Knowledge Base](https://setup.cevro.ai/quickstart/test-knowledge-base.md): Preview what answers your Knowledge Base can generate before going live
- [Cevro Widget](https://setup.cevro.ai/quickstart/widget.md): Your own AI-powered chat widget—full control, no third-party limitations
- [Compliance Settings](https://setup.cevro.ai/rg/alerts.md): Configure how the AI handles responsible gaming concerns and abusive language
- [Responsible Gaming Rules & Outcomes](https://setup.cevro.ai/rg/rules-outcomes-safeguards.md): Configure how Cevro detects and responds to responsible gaming concerns — escalation, empathic response, or custom instructions.
- [Automation Rules](https://setup.cevro.ai/settings/automation-rules.md): Route conversations automatically based on player data
- [Bonus Engine](https://setup.cevro.ai/settings/bonus-engine.md): Automatically qualify players for bonuses based on their data
- [Content Shield](https://setup.cevro.ai/settings/content-shield.md): Detect sensitive content and silently escalate to human agents
- [Setting Up Brands](https://setup.cevro.ai/settings/create-brand.md): Add and configure brands in your Cevro workspace
- [Custom Fields](https://setup.cevro.ai/settings/custom-fields.md): Auto-sync channel metadata into automation rules and AI context
- [Custom Integrations](https://setup.cevro.ai/settings/custom-integrations.md): Connect any API to empower your AI agent with real-time data and actions
- [Escalation Emails](https://setup.cevro.ai/settings/desk-escalation.md): Automatic email follow-ups when player issues need human attention but no one is available
- [Do Not Automate](https://setup.cevro.ai/settings/do-not-automate.md): Exclude specific AI Procedures from automation
- [Email Formatting](https://setup.cevro.ai/settings/email-formatting.md): Customize how your AI agent structures email responses and configure automatic email signatures.
- [Groups](https://setup.cevro.ai/settings/groups.md): Organize agents into groups for targeted conversation routing
- [Knowledge Gap Escalation](https://setup.cevro.ai/settings/knowledge-gap-escalation.md): Automatically escalate to a human agent when the AI can't find an answer in your Knowledge Base
- [Language Settings](https://setup.cevro.ai/settings/language.md): How Cevro handles multilingual support and language configuration
- [Player Name Handling](https://setup.cevro.ai/settings/name-validation.md): How Cevro handles player names from pre-chat forms and channel integrations
- [No Operator Available Message](https://setup.cevro.ai/settings/no-operator-message.md): Configure what happens when a player is escalated but no human agent is online
- [Player Authentication](https://setup.cevro.ai/settings/player-auth.md): How Cevro verifies player identity during support conversations
- [Player Fields](https://setup.cevro.ai/settings/player-fields.md): Define and compute custom data fields on players
- [QA Scoring](https://setup.cevro.ai/settings/qa-scoring.md): Automatically evaluate support conversation quality with AI-powered scorecards
- [Shadow Mode](https://setup.cevro.ai/settings/shadow-mode.md): Observe AI quality on real conversations without sending messages to players
- [Team Settings](https://setup.cevro.ai/settings/team.md): Invite team members and manage their access to your workspace
- [Ticket Closing](https://setup.cevro.ai/settings/ticket-close.md): Configure how tickets are closed after AI responses and player inactivity
- [Ticket escalation vs Unresolved Tickets](https://setup.cevro.ai/team/delegate-vs-escelate.md): The difference between delegated tickets and unresolved Tickets
- [Internal Notes](https://setup.cevro.ai/team/internal-notes.md): How the AI communicates context to human agents during escalation
- [Player Context, Knowledge & Actions](https://setup.cevro.ai/ticket-handling/actions.md): Data, articles, and operations available in AIP instructions
- [Best Practices](https://setup.cevro.ai/ticket-handling/best-practices.md): Writing effective AIP instructions
- [Brand Variants](https://setup.cevro.ai/ticket-handling/brand.md): Customize AIP behavior for different brands
- [Do Not Escalate](https://setup.cevro.ai/ticket-handling/do-not-escalate.md): Containing conversations when escalation isn't appropriate
- [Human-in-the-Loop (HITL)](https://setup.cevro.ai/ticket-handling/hitl.md): Request specialist input during AI-handled conversations
- [Image Analysis](https://setup.cevro.ai/ticket-handling/image-cognition.md): How Cevro handles images from players
- [Playground](https://setup.cevro.ai/ticket-handling/playground.md): Interactive testing environment for your AI agent
- [Compliance Settings](https://setup.cevro.ai/ticket-handling/regulated-specific-responses.md): Responsible gaming and toxicity handling
- [Standard Operating Procedures](https://setup.cevro.ai/ticket-handling/sop.md): Defining procedures for Cevro to follow
- [Tags](https://setup.cevro.ai/ticket-handling/tags.md): Categorize conversations for reporting and help desk organization
- [Testing AIPs](https://setup.cevro.ai/ticket-handling/test.md): Test your AI Procedures before going live
- [Naming and Descriptions](https://setup.cevro.ai/ticket-handling/ticket-names.md): Writing AIP names and descriptions that trigger accurately
- [AIP Templates](https://setup.cevro.ai/ticket-handling/ticket-templates.md): Pre-built AI Procedures to get started quickly
- [AI Procedures (AIPs)](https://setup.cevro.ai/ticket-handling/ticket-types.md): Automated workflows that guide Cevro through player support scenarios
- [Tone & Voice](https://setup.cevro.ai/ticket-handling/voc.md): Configuring Cevro's communication style

## OpenAPI Specs

- [openapi](https://setup.cevro.ai/api-reference/openapi.json)

## Optional

- [Schedule a Demo](https://cevro.ai/schedule-a-demo)