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Documentation Index

Fetch the complete documentation index at: https://setup.cevro.ai/llms.txt

Use this file to discover all available pages before exploring further.

iGaming moves fast. Bonuses change, new markets open, compliance shifts, products evolve. Every change means updating the AI behind your support — and that work has historically meant clicking through every field by hand. CevroScribe is your AI copilot for iGaming support. Describe what you want and Scribe does the work — drafting new AI Procedures, refining the ones you have, or explaining why something is behaving the way it is.

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What you can ask it to do

Find an AIP

“What AIPs do I have for deposits?”Scribe lists your active AIPs with a quick description of each.

Draft a new AIP

“Create an AIP for players asking about pending withdrawals.”Scribe drafts the procedure end-to-end and shows you the result before saving.

Make a focused edit

“In the bonus_complaint AIP, escalate to a human if the player mentions legal action.”Scribe changes the exact line you mean — nothing else is touched.

Diagnose & explain

“Why does the kyc_doc_upload AIP force authentication?” / “What’s missing from my bonus flow?”Scribe walks through your setup and answers in plain English.

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In action

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Drafting a new AIP

You: “I need an AIP for when players say their bonus disappeared.” Scribe asks a few clarifying questions — “Should I check bonus history first, or escalate straight away? Any wording you want for the closing message?” — then drafts the full procedure: name, description, the workflow steps, the operations attached, example player phrasings. Review and approve. The AIP saves as a draft, ready to publish from the AIP editor.

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Editing an existing AIP

You: “In the deposit_inquiry AIP, also check if the player’s account is locked before suggesting a retry.” Scribe pulls up the AIP, then shows the exact step being added — after the deposit-status check, calling your Account Status operation. Review and approve. The edit applies in place.

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Diagnosing an AIP

You: “Why does kyc_doc_upload always force authentication on, even when I turn it off?”
“Your KYC Doc Upload AIP includes a Player Profile operation that requires the player to be authenticated. As long as that operation is in the workflow, authentication will stay on. Want me to either remove the operation, or swap it for one that doesn’t require auth?”
Diagnosing is one of Scribe’s strongest moves — use it whenever something is behaving in a way you don’t understand.

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Tips for getting great results

Vague prompts get vague AIPs. Instead of “create an AIP for deposits”, try:“Create an AIP for when a player says their deposit has been pending for more than 24 hours and they want to know why.”The more concrete the scenario, the cleaner the AIP.
If you know which back-office operation should be called, name it:“Use the Deposits operation to check transaction status, then the Account operation to confirm the player isn’t suspended.”
Don’t leave it implicit. Tell Scribe exactly when a human should step in:“Escalate to a live agent if the deposit has been pending more than 48 hours, the player mentions chargebacks, or the operation returns an error.”
Some of Scribe’s best moves are diagnostic:
  • “Why is this AIP escalating so often?”
  • “What happens if I remove this step?”
  • “Which AIPs reference the Withdrawals operation?”
  • “What’s missing from my bonus flow?”
If the first draft isn’t quite right, tell Scribe what to change rather than starting over:“Looks good, but add an empathy line before the escalation. And shorten step 3.”Scribe edits the same draft instead of regenerating from scratch.
For broad asks Scribe drafts something fuller; for targeted asks it makes a small surgical change. If you have specific phrasing you want to preserve, ask in smaller pieces.

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CevroScribe vs the AIP Editor

Both have a place:
  • CevroScribe — when you want to describe what you need in words. Drafting from scratch, focused edits, diagnostic questions.
  • The AIP editor — when you want to hand-tune fields, manage brand variants, toggle AIPs active/inactive, or preview rich rendering exactly as players will see it.
Use whichever fits the moment. AIPs you author either way show up in both.

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Tell us what’s missing

If you’ve hit something Scribe couldn’t do — a phrasing it didn’t understand, a workflow you wanted, an AIP it got subtly wrong — let your CSM know. Real examples shape the next version.

What is an AI Procedure?

The fundamentals — what an AIP is, how it routes tickets, why structure matters.

Writing Great AIP Instructions

Best practices Scribe is trained on — useful even when Scribe does the typing.

HITL — Human in the Loop

The escalation pattern Scribe recommends when a human should weigh in.

Playground — Test Before Publishing

Where to dry-run an AIP Scribe just drafted before flipping it live.