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Cevro integrates with major helpdesk platforms to automate your customer support. Your Customer Success Manager handles the initial setup — the guides below cover what your team needs to provide and what to expect.

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Supported Channels

Zendesk

Connect via Sunshine Conversations. Supports chat, email, and multi-brand routing.

LiveChat

Connect as a primary agent in LiveChat groups with routing rules and player authentication.

Zoho SalesIQ

Connect as a Zoho operator with department transfer or direct operator assignment.

Email

Email conversations through Zendesk or Intercom with adapted AI behavior for async communication.

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How Setup Works

For all channels, the process follows the same pattern:
1

Provide credentials

Your helpdesk admin shares the required API credentials with your Cevro account team. Each channel guide lists exactly what’s needed.
2

Your CSM configures the integration

The Cevro team connects your helpdesk, sets up webhooks, routing, and any required triggers or ticket fields.
3

Configure your brands

Choose which brands the AI should handle. Non-automated brands pass through to human agents.
4

Test and go live

Use the widget tester and diagnostics tools on the channel page in your Cevro dashboard to verify everything works before going live.
Each channel guide has specific details on credentials, what gets created in your helpdesk, and troubleshooting. Click into the channel you’re setting up for the full walkthrough.