Cevro integrates with major helpdesk platforms to automate your customer support. Your Customer Success Manager handles the initial setup — the guides below cover what your team needs to provide and what to expect.Documentation Index
Fetch the complete documentation index at: https://setup.cevro.ai/llms.txt
Use this file to discover all available pages before exploring further.
Supported Channels
Zendesk
Connect via Sunshine Conversations. Supports chat and multi-brand routing.
LiveChat
Connect as a primary agent in LiveChat groups with routing rules and player authentication.
Zoho SalesIQ
Connect as a Zoho operator with department transfer or direct operator assignment.
Email conversations through Intercom with adapted AI behavior for async communication.
How Setup Works
For all channels, the process follows the same pattern:Provide credentials
Your helpdesk admin shares the required API credentials with your Cevro account team. Each channel guide lists exactly what’s needed.
Your CSM configures the integration
The Cevro team connects your helpdesk, sets up webhooks, routing, and any required triggers or ticket fields.
Configure your brands
Choose which brands the AI should handle. Non-automated brands pass through to human agents.
Each channel guide has specific details on credentials, what gets created in your helpdesk, and troubleshooting. Click into the channel you’re setting up for the full walkthrough.