When you create a new AI Procedure, Cevro opens the Setup Wizard. You have two ways forward: describe what you need and let Scribe generate the procedure for you, or skip straight to a blank editor and write it yourself.Documentation Index
Fetch the complete documentation index at: https://setup.cevro.ai/llms.txt
Use this file to discover all available pages before exploring further.
Generate with Scribe
The fastest way to a working AIP. You describe the scenario in plain language, optionally attach reference material, and Scribe drafts the whole procedure — name, description, and instructions — ready for you to review.Name the procedure
Give it a short, recognizable name at the top of the wizard — for example, Withdrawal Delay or Bonus Not Credited.
Describe what it handles
Under Describe what this procedure handles, write what the player is dealing with and what you want the AI to do. Plain language is fine — the more concretely you describe the scenario and the steps you expect, the better the draft.For example: Help players who can’t make a withdrawal — check their balance, verify account status, and guide them through the steps to resolve it.
Attach reference material (optional)
Use the attachment button to add existing documents — a PDF, Word document, or text/Markdown file. Scribe reads them and folds their content into the draft. This is ideal for turning an existing SOP or policy document into an AIP.
Configure behavior
Open Configure behavior and set the toggles that apply — see Behavior toggles below.
Behavior toggles
The Configure behavior section tells Scribe how the procedure should behave, so the draft starts closer to what you need:| Toggle | What it means |
|---|---|
| Back-office integration | Turn on if the AI will need to call your APIs or back-office systems to resolve the issue — for example, looking up a balance or a transaction. Scribe then drafts the procedure expecting those tools. |
| Require player authentication | The player must be verified before the procedure runs. See Player Authentication. |
| Strict containment | Keep the AI tightly on-topic — deflect unrelated requests, hold the conversation, and resist handing off to a human. See Do Not Escalate. |
| Reference your existing content | Let Scribe draw on your Knowledge Base articles and other AIPs for context while generating. On by default. |
A generated AIP is a starting point, not a finished product. Always read it through and refine it — Scribe gets you most of the way, but you know your policies and edge cases best.
Start writing manually
Prefer to build the procedure yourself? Choose Skip and start writing manually at any point in the wizard. Cevro opens a blank editor where you write the instructions directly. This is the right choice when you have a very specific procedure in mind, or when what you’re making is small enough that describing it would take as long as writing it.After creating
However you started, the new AIP opens in the editor for you to finish:- Build out the instructions using instruction blocks — text, conditionals, and anti-patterns.
- Add player context, knowledge, and actions with the
@mention system. - Sharpen the name and description so Cevro routes the right tickets to it — see Naming AIPs.
- Test it in the Preview panel or the Playground.
- Publish when it’s ready — an AIP only handles live tickets once it has been published.
Related Documentation
- AI Procedures (AIPs) — What an AIP is and how it’s structured
- Instruction Blocks — Building procedure logic in the editor
- CevroScribe — The full AI assistant for authoring and editing AIPs
- Best Practices — Writing effective instructions